We value your satisfaction and peace of mind. That’s why we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

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Return Policy

• Items must be returned in the same condition you received them: unworn, unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

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How to Initiate a Return

1. Contact us at hello@soumakboutique.com to start the return process.
2. If your return is accepted, we will send you a return shipping label and provide instructions on how to send back the item.
3. Items sent without prior return approval will not be accepted.

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Product Variations (Imperfections)

Due to the handwoven nature of our products, slight variations in color and weave are normal. These are not defects but enhancements of the artisanal quality of our handmade and vintage items. We ensure that these variations never compromise the value or beauty of our products.

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Damages and Issues

Upon receiving your order, please inspect it carefully. Contact us immediately if:

• The item is damaged,
• The item is defective, or
• You received the wrong item.

We will resolve the issue promptly.

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Non-Returnable Items

We do not accept returns for:

• Sale items
• Gift cards

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Exchanges

For a faster exchange process:

1. Return the item as per our return instructions.
2. Make a separate purchase for the new item.

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Refunds

After we receive and inspect your returned item:

• We will notify you whether the refund is approved.
• Approved refunds will be processed through your original payment method.
• Please note, it may take some time for your bank or credit card company to process the refund.